LunarPages

In the world of web hosting, LunarPages is recognized as one of the web hosting fossils.

The Honest Review on LunarPages

With the intention of giving an unbiased review, for the past 3+ years we have been trying one of LunarPages hosting plans in Malaysia to experience and closely monitor its customer support, load time (speed) and uptime.

What is LunarPages?

LunarPages can be considered as the pioneer of web hosting provider back in 90’s. In the world of web hosting, LunarPages can be called as the web hosting fossils.

LunarPages started back in 1998 in a humble garage in California by Maximillian Andersen and Ron Riddle, who are the former rider of Harley Davidson. From that, they started to grow a base of customer support for more than 150,000 people including huge clients such as Sony, Microsoft, Caesar’s Entertainment, Cisco, Blackberry and many more.

Nowadays, LunarPages had their own data centers at Nevada, California and Arizona. Being among the oldest web hosting’s in the industry, the common expectation would be their specialities and expertise.

But the real question is, do they? Let’s find out!

The Advantages of LunarPages Hosting

LunarPages is known for its speed and nightly backups.

1. Fast page load

With 8% faster speed of load page at 822ms compared to the average industry of 890ms, it makes the LunarPages stand out by itself.

In web hosting, speed is the most important aspect as it supports towards better development of website such as ranking on the search engine and the number of people switching to your site.

Back then, they page load speed is consistently stable. However, in the last 4 months, the number increase up to 900ms. (That’s not a good sign…)

2. Backup and restoration service

The common scenario is when your website is almost ready and you are just one step way on finishing, but you are lacking with one particular plugins. The moment you click ‘install’ for the plugins, your website suddenly is not working well. (read: screen goes white!)

This is common and the worse part is when all of your progress disappear in the blink on an eye.

No worries! With LunarPages, the Premium Restore Service, will restore your data server automatically on nightly backups and that is their priority basis for FREE.

3. Transparent pricing plan

Majority of web hostings would be ‘playing’ with their pricing.

For example, they will be offering low monthly rate on their website and simply reveal the real pricing in the checkout process. Most of the time, in having the low price, you need to purchase the plan for three years and for every renewal, the price would rise up to their so-called normal rate (which sometimes can be DOUBLE the price!)

While for LunarPages, they doesn’t offer the real month-to-month plan and their Starter monthly pricing for 1 year is similar to 2 years plan.

4. Free site migration and domain name

Some of its plans offer free domain name for registration within 30 days of signup and only on the first year. Not only that, LunarPages hosting will offer you some help in transferring your data when you need to migrate your server all for FREE!

5. 30-day money back guarantee

They also offer the standard policy on money back guarantee.

6. Great uptime

LunarPages offer among the best of uptime which is 99.97%. Even though they rarely experienced low uptime at 99.73%, other than that, they have been super consistent.

The Disadvantages of LunarPages Hosting
1. Limited support

Specifically on their online support, they do have a live chat (which is good!), yet it i snot for the customer support.

We can deny that their ticketing response were among the best, yet it took them almost 12 hours to hear back from them and that is never a good sign.

2. Poor website

Since LunarPages started in 1998, we can say that their website has not been updated frequently.

It is so difficult to navigate on their website in searching for useful information and who non tech person, we would say that, it will be so hard for them to manage the site.

3. Fee for setup

Most of the hosting would offer free setup, but not for LunarPages.

4. Payment for cPanel

cPanel is one of the most basic feature for a website, and usually it is given for free.

Once again, not for LunarPages.

5. User suspension possibility

There would be high possibility for the user might be suspended due to so-called ‘high usage of resource.

6. Expensive pricing

Even though we just praised LunarPages for their cheap pricing, unfortunately we discovered that their pricing Basic plan is more expensive compared to other web hosting.

Pricing, Hosting Plans and Facts on LunarPages

Starter Web Hosting Basic Web Hosting Windows Web Hosting
Cost: RM16.17 per month Cost: RM20.27 per month Cost: RM40.74 per month
Features:

  • 5GB storage
  • 50GB bandwidth
  • 1 MySQL database
  • 5 email accounts
  • Unlimited sub-domains
  • Free site seals
Features:

  • Unlimited storage
  • Unlimited bandwidth
  • Unlimited MySQL databases
  • Unlimited email accounts
  • Free domain name

To enjoy the $4.95 per month rate, you need to pay the upfront for 5 years all at once. The minimum term that you can pay is $10.95 per month and $30 setup fee, for three months.

Features:

  • Unlimited storage
  • Unlimited bandwidth
  • Unlimited MySQL databases
  • Unlimited email accounts
  • Unlimited sub-domains
  • Plesk Control Panel included
Free Domain Free
Signup Long and complicated process
Method of payments PayPal, Check, Alipay, Credit Card and Money Order
Fees and Clause The account might get suspended if it is using “too many server resources”. Nevertheless, the real meaning of “too many server resources” is unclear.
Upsells High upsells involved
Activation of Account  Instant activation
Dashboard Experience and Control Panel cPanel (which you need to pay)
Apps and CMSs (WordPress, Joomla, etc) installation Rapid installation with Softaculous for popular apps and CMSs.

Recommendation on LunarPages

We would suggest you never go for LunarPages.

You’ve got better options out there.

If you are looking for similar pricing, we would suggest you got for SiteGround or even A2 Hosting.

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