The Honest Review on Just Host
Over the past 3+ years, we have been keeping a close eye on Just Host by tracking their speed and their uptime.
This particular review relies mainly on the data collected, such as:
- Experience from customer support
- Load time (speed)
What is Just Host?
In 2002, Just Host was founded by Chris Philips in Glendale, California.
To make it short, 10 years later it was received by EIG in 2012.
That provides us a slight impression on what to expect from brands that we’ve reviewed so far under EIG brands. (spoiler: none are good…)
Well, in giving them a fair chance and opportunity to change our impression, based on Just Host ‘Shared’ plan, we built a WordPress website in June 2015. Since that day, we have been monitoring their speed and uptime in giving the most unbiased review.
The Benefits of Just Host
If you have been reading other reviews, we will highlight the main aspects of web hosting specifically on service, speed and uptime.
But then, something is missing here and there’s a reason for that.
Let’s keep the positives here and keep reading.
1. Above the average uptime of 99.98%
The Just Host uptime was below the average when we just signed up to their account and built our site on WordPress. For example in April 2015, the uptime was only 99.03% (which means almost 7 full hours of downtime in a single month)
But then, for over the past ten months, the average uptime of Just Host increased to 99.98%, which is better than the average industry of 99.94% (not bad…)
Since last year, Just Host seems to be improving things up since the beginning and have provided consistent uptime above the average industry.
2. Provision of Instant Server
Some web host might require a lengthy process of sign up for every new account which means it may require you to check up on your phone to verify who you are. (hassle much?)
And your expectation mostly would be a complete SLOW process with an additional feelings of frustration. Or sometimes it requires you to have the odd hour of phone call occasionally.
3. 30-days money-back guarantee
Just Host offers the standard policy of a 30-days money-back guarantee if you are not satisfied with your Just Host experiences.
You need to know that the refund only applies to serving to host.
The refund policy does not apply to other products, such as domain. Since the free domain is included, Just Host simply deducts the non-refundable domain cost of RM66.24 from your refund to cover up for their cost.
Then you can simply transfer your chosen domain name to another web host. But then you can’t transfer newly registered domains to another host within the 2 months of activation.
4. Simple integrations
Just Host can be considered as one of the easiest web hosting specifically to integrate with other popular platforms such as Google Apps as well as more than 100 other applications of open source.
If you’re prepared in generating more online sales, Just Host will provide free advertising credit on Bing and Google. (it’s a starter bonus!)
5. Free domain name
No matter what hosting plans you choose, every sign-up for a new account will be receiving free domain names. (Yay!)
6. Script library for free
You’ll be getting a FREE FULL script library on every account of Just Host.
The SimpleScripts will automatically install any of your desired script for your site.
Available scripts include:
7. Top security
Security is one of the top priorities in selecting a web host.
Luckily, Just Host offers A LOT of security sites in different forms. Just Host use secure shell (SSH), solid-state drive (SSD), Secures Sockets Layer (SSL) and more.
They also provide SiteLock that includes:
- Maintenance on security
- Notifications of emails and alert
- Daily scanning on 360-degree (database vulnerabilities, defacement, application vulnerabilities and drive-by downloads)
- Dynamic verifiable security badges
If your web host detects any threats, you will be receiving instant alerts and reports to your dashboard and email address. That way, you could take immediate action against the harmful content before your site is being blacklisted.
Just Host claims that you could simply contact their support team if you need any help to removing any malicious files.
The Disadvantages on Using Just Host
Remember we stated that the main aspects of web hosting are service, speed and uptime?
Here they are:
- Service (customer support): Good service for web hosting should go beyond in helping the consumer to figure out the best experience for the site and at the same time troubleshooting on every issue that pops up. And it is extremely important if you’re NOT the most technical person in the world.
- Speed: How quick (or slow) load time for your site to load for the images or contents. In other words, the slower the website, the lower the conversion rate.
- Uptime: The average amount of time your website available and online (where visitors can access).
1. Low page loading times in recent months
For the previous ten months review, their page showed loading times below the average performance (almost every single month)
But then, things get worse.
Their loading time dropped significantly in the last 6 months.
Just Host comes with 789ms which is 12% faster than 890ms of the average industry.
If they could simply keep up with such good performance specifically in speed, that would be good news. After all, one of the main reasons visitor leaves your site that increases the bounce rate, decrement of page view is because of lack of speed.
Now, with their ten-month uptime comes up to 99.91%, which is below the average industry.
2. Weak customer support
Unfortunately, Just Host drops when it comes to customer support.
It took our team more than 10 minutes to get connected with them and most of our inquiries are simply being answered by linking straight to the FAQ page. (could you imagine that? facepalm)
After the background check was conducted, majority of the consumers are having similar reviews on Just Host customer support as well. (not a good sign…)
And the quality of Just Host’s customer support back in 2015, is the worst.
3. Non-transparent pricing
Just Host stated that there is RM14.29 monthly rate and it appeared to be inexpensive yet.
But then, in having the cheapest price, you need to pay for three years all at once. IF in shorter duration term (two years, for example), your pricing will be set back rate of RM24.65 per month.
RM14.29 or RM24.65 per month (what’s with the gap?!)
And to make things even worse, once the so-called ‘promotion’ rate expires when your plan ends, the options of pricing will rise up again.
4. Non-guaranteed weekly backups
Okay, let’s make this clear. Just Host DOES offer weekly backup.
Even though the offer is not as good as another web hosting that offers daily or nightly backups.
Just Host does not guarantee on weekly backups. Well, technically they do offer, yet they do not stand of support behind it.
Obviously, you can’t risk the security of your future site with such a vague claim.
5. Awful upsell(s) quantity
Any company would be trying to drive revenue whenever they see fit. (it’s a fact)
But then, with the high amount of the upsell that you’re bombarded once you sign up with the Just Host is total sickening. One word, madness.
Despite a lot of people complaining regarding this matter, Just Host hasn’t shown any sign of stopping. (that’s too bad…)
Pricing, Hosting Plans and Facts on Just Host
|Basic Plan||Plus Plan||Prime Plan|
|Cost: RM16.17 per month||Cost: RM28.46 per month||Cost: RM28.46 per month|
|Signup||Easy signup process.|
|Method of payments||PayPal and Credit Card.|
|Fees and Clause||The shared hosting accounts have the limits of 3GB total of MySQL/PostgreSQL databases. 1,000 database tables and 200,000 innodes.|
|Upsells||High upsells involved|
|Activation of Account||Instant activation|
|Dashboard Experience and Control Panel||cPanel|
|Apps and CMSs (WordPress, Joomla, etc) installation||Rapid installation of well-known apps and CMSs.|
Do we recommend using Just Host?
Just don’t…(see what I did there?)
Okay on the serious note. No, we do not.
Just Host fails in their two out of three major services like web hosting. Despite their uptime above the average industry, yet their page speed is getting slower (day by day)
Moreover, their pricing put them in direct competition with other (better) web hosting with a similar price range. It would be worth for you to survey and do some checking on other web hosting in saving your money and time.
Summary about Just Host
- Above the average uptime of 99.98%
- Provision of Instant Server
- Non-transparent pricing
- Simple integrations
- Free domain name
- Script library for free
- Top security
- Low page loading times in recent months
- Weak customer support
- Non-transparent pricing
- Non-guaranteed weekly backups
- Awful upsell(s) quantity
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