Hosting24

If anyone knows Hosting24, they know that their customer service is pretty darn good. They also give the customer some perks that aren’t necessarily essential but decent to have around.

That’s all there is to it but let’s not be quick to judge and take a look at what they have to offer.

1. Relatively Decent Customer Support

Hosting24 does their customer support via live chat and reviews have shown that the customer service representative connects almost immediately after the ticket has been issued.

Providing concise, direct and helpful answers to all questions asked, Hosting24 does do a pretty good job of helping their customers with their problems.

The only issue, and this is quite a minor one, would be that there was a slight delay in their replies but that can be chalked down to them trying to find the solutions to the problems that you pose.

2. Advanced Security With Automated Backups

Hosting24 keeps a really keen eye on the security of sites.

A bunch of their hosting plans comes readily equipped with CloudFlare DDOS Protection and the ClamAV antivirus scanner to monitor the state of your website and let’s not forget that emails are handled by SpamAssassin Protection, so quite a bit of front are covered.

Their backups, while not daily, are weekly, but this can be excused considering the fact that they are throwing this in for no extra charges, although some other sites would charge for this as well, so good on you Hosting24.

3. Servers In The U.S. And Europe

If you’re a new customer to Hosting24 trying to obtain either a shared or VPS hosting account, they give you the option of choosing between Asheville, North Carolina (North America) or in the United Kingdom (Europe) to host your site, so don’t be shy and take your pick.

4. A Ton Of Promotional Sales

If you’re really lucky, you might land on a 50% lifetime discount sale, so keep an eye out on their Facebook page for such auspicious offers.

5. Website Transfers are Free-Of-Charge

A lot of other website hosts do this as well but if you’re looking to get your website hosted elsewhere, Hosting24 will gladly do that for you with no additional charges being made.

Hosting24’s customer service was pretty much their peak. It’s kinda downhill from here.

1. A Hardly Average Uptime of 99.93%

Hosting24 keeps to its uptime claim of being above 99.9%, and while this is true, it still doesn’t manage to go above the industry standard of 99.94%.

The average uptime being 99.929% which is 0.011% worse than the industry standard, this would cause some serious downtime.

Here’s the average uptime over the course of 10 months:

• December 2017 average uptime: 99.85%
• January 2018 average uptime: 100%
• February 2018 average uptime: 100%
• March 2018 average uptime: 99.88%
• April 2018 average uptime: 99.96%
• May 2018 average uptime: 99.89%
• June 2018 average uptime: 99.82%
• July 2018 average uptime: 99.98%
• August 2018 average uptime: 99.96%
• September 2018 average uptime: 99.95%

2. A Load Time That Is Comparable To A Turtle

Remember that old kid’s story you’d hear when you were a child, where a rabbit and a turtle have a race, and the rabbit ends up winning? Well, speed really is key in web hosting, you can’t get by with just being hardworking and never giving up.

With an industry average load time of 890ms, Hosting24 clocks in at an average of 941ms, which is absolutely dreadful.

Here are the average load times over a 10-month time frame:

• December 2017 average speed: 1,075ms
• January 2018 average speed: 1,057ms
• February 2018 average speed: 1,044ms
• March 2018 average speed: 1,061ms
• April 2018 average speed: 1,084ms
• May 2018 average speed: 1,053ms
• June 2018 average speed: 720ms
• July 2018 average speed: 797ms
• August 2018 average speed: 774ms
• September 2018 average speed: 742ms

3. Their Backups, While Being Their Pride And Joy, Don’t Fill Us With Joy

For one thing, they only do weekly backups, which even though it is free, should be done daily because let’s face it, everything could hit the fan within a day, leaving you powerless to restore your website.

While they’re at it, Hosting24 will delete your previous backup when your new backup gets… well, backed up. So if there’s any random issue that pops up, it’s gonna be messy.

And let’s not forget, they won’t backup your account if it’s larger than 2GB, which is minuscule when thinking about the amount of content any one person would be putting up their websites. A picture alone could be as big as a couple dozen MB’s.