A Small Orange
What is A Small Orange?
A Small Orange is a web hosting service company that was founded in 2003, which was bought over by one of the foremost web hosting giants in the industry known as Endurance International Group or EIG for short.
In its early days right up until a few years after they were made a part of EIG, A Small Orange received quite a positive reputation, with its customers being very satisfied with their cheap hosting rates and amazing performance.
Therefore, this shows that size doesn’t matter, what matters is how you use it.
What's so special about A Small Orange?
As for their web hosting service, they offer four different plans to choose from, differing in terms of size space.
Nevertheless, if you’re not satisfied with the small package you subscribed to, you have the option to go for the bigger packages that they provide.
Not only that, they also have an amazing uptime record to date. With 99.99% uptime rate from 2017 to 2018, which is very impressive given that they’re still relatively new and small.
To put it differently, the web hosting of A Small Orange speed also a top-notch, 24% faster than the average industry standard.
On top of that, if there is an issue with your orange, you can always contact their bright and happy customer support, as they will gladly assist and troubleshoot your problem. Their customer support is fast, fast like how a mamak restaurant delivers your foods and drinks to the table.
However, you’re on a tight budget, then do not worry because A Small Orange web hosting plans are very affordable, so affordable you do not have to consider selling your kidneys or rob an aunty or uncle at the grocery store.
Clearly, every story has two sides to it, so let’s talk about the good and the bad aspects of A Small Orange as part of the web hosting review as among the top web hosting service provider in Malaysia.
Pros of A Small Orange
1. Impressive uptime of 99.99%
Firstly, the A Small Orange as the best Malaysian web hosting provider has always shown their passion for providing the best service possible while still being very affordable for the average joe.
Over a period of 10 months, A Small Orange boasted an incredible uptime of 99.99%, which is 0.05% better than the average statistic set by the industry.
Surprisingly, for a small company to be able to outperform even most major web hosting companies, it is really impressive.
Below is the raw data from December 2017 to September 2018:
- December 2017 average uptime: 100%
- January 2018 average uptime: 99.96%
- February 2018 average uptime: 99.99%
- March 2018 average uptime: 99.99%
- April 2018 average uptime: 99.98%
- May 2018 average uptime: 99.98%
- June 2018 average uptime: 99.97%
- July 2018 average uptime: 99.99%
- August 2018 average uptime: 100%
- September 2018 average uptime: 100%
2. Fast Load Times
Speed is key when it comes to the internet, in this day and age. Afterall, everyone wants quick access, fast answers, speedy connections and the like.
To be able to type out, search and get the results they desire in the shortest time possible, yet A Small Orange has above par page speeds, reaching 700ms, which is 24% faster than the industrial average of 890ms.
Below is the raw data from December 2017 to September 2018:
- December 2017 average speed: 771ms
- January 2018 average speed: 749ms
- February 2018 average speed: 738ms
- March 2018 average speed: 657ms
- April 2018 average speed: 629ms
- May 2018 average speed: 671ms
- June 2018 average speed: 671ms
- July 2018 average speed: 692ms
- August 2018 average speed: 720ms
- September 2018 average speed: 702ms
3. Excellent Customer Service
As no website can function on its own, as it would need:
- its own support team to keep the website in check
- to stave off any problems that may arise
- keep their customers satisfied throughout their specified usage of the web hosting service.
In spite of everything, the customer support staff is quick to respond and genuinely helpful, actually conversing with the customer in an attempt to solve the issue as quickly and smoothly as possible, providing the aptest information in the process.
Below is a small chunk of the conversation from a customer who experienced some difficulty with their webpage and turned to the customer support staff for help:
4. Affordable Packages
Besides, A Small Orange has quite the affordable web hosting package, with one plan whereby you have to pay at least one years worth of fee and the other three plans having the option to either pay from a month-to-month basis or yearly. (in the long run, that would be cheaper)
Here are the breakdowns for the pricing of the Hosting Plans:
Tiny Plan: With a total cost of RM291.63 per year (with no month-to-month option), this plan comes with 500 MB of storage, 5 GB bandwidth, 24/7 email + live chat support and a maximum of 1 domain name. If this is the plan you’re looking at, you will need to pay at least one year as mentioned before.
Small Plan: This plan costs RM353.25 (RM29.45 per month) per year (or RM32.86 monthly) and can be at a cheaper rate if you pay for one year or more at once. It comes with 5 GB storage, 50 GB bandwidth, unlimited domain names, 24/7 email, and live chat support.
Medium Plan: This plan costs RM509.33 (RM42.43 per month) annually (or RM61.61 monthly). It comes with 15 GB storage, 150 GB bandwidth, unlimited domain names, and 24/7 email and live chat support. You can pay less if you decide to pay for a longer period of one or more years.
Large Plan: This plan costs RM936.51 (RM78.04 per month) each year (or RM102.69 monthly). It comes with 30 GB storage, 500 GB bandwidth, unlimited domain names, and 24/7 email and live chat support. It also costs less if you order for a period of more than one year.
5. A No-Nonsense and Straightforward Business Approach
One of the good things about this is that the company is that, they don’t try and confuse you or lead you on with false pretences, offering benefits like ‘unlimited hosting’.
With A Small Orange, you get what you pay for, with the company spelling out exactly what you do get if you go with a certain package.
6. A 90 – Day Money Back Guarantee
Next, A Small Orange is one of two companies that has a 90-Day MBG, with the other company being InMotion Hosting.
However, other companies tend to only give a window of 30-45 days, which is a big plus in A Small Orange’s favor.
Then again, paying with a credit card, debit card or PayPal is the only way you can secure your cash back if you do decide to withdraw from their service in the 90-day time frame, as other methods of payment will not entitle you to your money back.
Cons of A Small Orange
On the contrary on the pros of A Small Orange review, now for the dirt. Although the company has a lot of upsides, there are a few downsides that should be talked about.
1. Going Past Your Plans Limits
If your website eats up a lot of bandwidth, you better be prepared for the possibility that your account might get suspended by A Small Orange, and can only be continued if you pay extra fees.
Furthermore, regarding the usage of resources, A Small Orange urges all customers to use the minimal amount of resources, so that all customers may experience a smooth and uninterrupted experience.
In addition, they may also take the more aggressive approach and cancel your account if you are using up too much of memory and CPU, so as not to hinder the performance of other websites.
As listed on their Terms Of Service, the resource limits on shared and reseller packages are:
- 50 Running Processes
- 15 Minute Max Execution Time
- 100,000 Total Inodes
- 10% CPU Usage
- 5% Memory Usage (or 512 MB)
- 500 outgoing email messages every hour, discarding the emails that exceed the limit without sending them out.
Similarly, to the usage of the bandwidth. With a set amount of bandwidth being given to you for use upon purchase of each respective package they offer.
If you go beyond the limit of your bandwidth, A Small Orange will stop giving you access to your account until:
- More bandwidth is allocated
- You buy more bandwidth for an extra fee
- You upgrade to a package that has more total bandwidth
2. An Online Platform For Support
Other than that, A Small Orange is one of the few companies that does not provide phone support when it comes to customer service, albeit their customer service is fantastic and accessible 24 hours a day, seven days a week and all year round.
After all, their customer service is solely online, equipped with an in-depth knowledge database, live website chat and email.
3. No Concern Towards Their Reputation
In spite of the fact that some companies view A Small Orange in a positive light, some others see A Small Orange in a negative one, due to the fact that some times, when it comes to customer support, it doesn’t always go in favor of the customer.
Above all, customer support is a vital aspect in any company and if that reputation is tarnished, it could be hard for any company to bounce back.
Together with several bad reviews and Twitter posts that are tearing A Small Orange apart, it can simply be concluded that A Small Orange has poor management in certain major aspects.
Hosting Plans, Pricing and Facts on A Small Orange
|Tiny Plan||Small Plan||Medium Plan||Large Plan|
|Cost: RM291.63 per year||Cost: RM353.25 per year
(RM29.45 per month) or (RM32.86 per month)
|Cost: RM509.33 per year
(RM42.43 per month) or (RM61.61 per month)
|Cost: RM936.51 per year
(RM78.04 per month) or (RM102.69 per month)
|Signup||Easy signup process|
|Method of payments||PayPal and Credit Card|
|Fees and Clause||No hidden fees|
|Upsells||No upsells involved|
|Activation of Account||Instant Activation|
|Dashboard Experience and Control Panel||cPanel|
|Apps and CMSs (WordPress, Joomla, etc) installation||Softaculous for instant installation|
A Small Orange: Do We Recommend it?
All in all, A Small Orange also one of the top service provider in Malaysia that make them as a top tier company when it comes to the best web hosting websites, and if you want a fast package with reasonable pricing, they’re the way to go.
As the conclusion, with reliable uptimes, fast loading speeds and equipped with a support crew who know what they’re talking about, you can’t go wrong with A Small Orange. Nevertheless, the only part you have to worry about is when your site goes down as it may be a bit tough to get it back up and running again.
But other than that, kudos to them.
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