The Important Features of Hosting Service Provider

The value of each hosting service provider features

Before you read this, have you read: How To Improve Your Website Performance?

The Importance of Selecting The Best Service Provider

1. Speed or load time

The benefits of a high-speed service provider can increase:

  • Visitors’ retention
  • Readers loyalty
  • User satisfaction

The importance of speed:

  • Modern visitor’s behaviours
  • Website speed influence the SEO

How To Improve Your Website Performance?




2. Uptime and response time

The benefits of a website with great uptime:

The importance of uptime:

3. Customer support

It includes assistance in:

  • Planning 
  • Training
  • Troubleshooting 
  • Maintenance
  • Upgrading
  • Disposal of a product

The importance of customer support:

  • Improve competitive advantage
  • Increase conversions and sales
  • Build a long-term relationship
  • Indicator to customer repurchase and loyalty



The Important Features of Hosting Service Provider

Important Feature of The Best Hosting Service Provider

1. 24/7 expert technical support

Firstly, if you are operating an online business that is open 24/7, and you are running critical apps continuously, you need to have a reassurance that if anything happens at any time, you will be having a technical support team that will sort it out immediately.

By technical support means, the online customers are not looking for someone who will be answering the phone sympathetically, but you will be needing an expert that can help to solve your online customer’s problem immediately. 

For the reason that, every second your website is offline, you are not only losing custom, but you are losing online views, customers and website’s profit. Hence, this service is crucial to your website business.

Not only that, as the business grows, having 24/7 support is more important, especially if you are running a complex system that is using sophisticated apps in managing your company’s website operations.

How To Improve Your Website Performance?

2. Backup services

Secondly, another important feature for a good web host is a remote backup service.

Imagine, what will happen if you lose all of your important data, such as:

  • Emails
  • Sales
  • Inventory records
  • Website content
  • Customer data
  • Financial details

After all, for many companies this type of disaster can simply put them out of business at an instant. 

Therefore, having a web host that can provide a remote backup service that complement with your website’s needs is really important in protecting you and your website. For instance, if you are running an e-commerce website and keep performing transactions processes daily, you will be needing to perform continuous backups so that you will not be losing any recent sales info. 

Above all, it is really important to ensure that the backups are being stored remotely on different servers, other than the one you are hosting. By this, if your server goes down, your backups are still available on other servers. 

Lastly, it is really important to ensure that your web host is still backing up their servers as well. After all, if the server goes down because of an issue at the host, you need to know that they have a failover server that is ready to kick in at an instant. 

The Important Features of Hosting Service Provider

3. Guaranteed uptime and high availability

Thirdly, there is nothing worse than having a website that keeps going offline. 


It gives a bad impression to your visitors 

Can affect your search engine ranking

Loses your sale

This can simply happen if you are using shared hosting, that:

  • have been infected by other users on the server 
  • have old server
  • need constant maintenance

In contrast, if you are using more sophisticated hosting such as cloud hosting or dedicated server, you should be looking for more availability.  

Certainly, you will be needing for a server that can guarantee to remain online for 99.99% most of the time.

How To Improve Your Website Performance?

4. Managed services

Fourthly, if you are busy running a business, you must do not want to be burdened with the task of managing the server where your website is hosted. Besides, the best hosting service provider will take care of the server management for you. 

In other words, they will make sure that:

  • The server’s operating system is kept up to date 
  • All server’s patching and updates are being taken care of

Hence, it depends on the service that you are required as it is possible to create a specific service that suits your website’s needs

The Important Features of Hosting Service Provider

5. Robust security features

Fifthly, an advanced and sophisticated hacking software will allow the cybercriminals to scan millions of network and website every single day in looking for vulnerabilities. Not only that, nearly all of the websites and systems will get affected. 

In short, once the website’s vulnerabilities are found, the hacker will try to take advantage of your website or network. 

Most noteworthy, you will be needing a web hosting that can provide an arsenal tool to defend your website against a wide range of threat. 

You will be needing:

  • Intrusion prevention
  • Spam removal
  • SSL encryption
  • Strong firewalls
  • Email scanning

After all, the consequent for a weak website’s security is frightening. Your website could be used for a ransomed in spreading viruses or worse, your data might get stolen.

How To Improve Your Website Performance?

6. Migration services

Next, moving from one host to another could be a major technically challenging process for you, especially if you have to undertake it all by yourself. However, the majority of good web hosting companies will provide a free migration process for you.  

In other words, they will move your website for you, and ensure everything will be working as usual despite you are just migrating a web hosting server. 

However, if your web hosting does not provide any migration service, it could be an indication whereby they do not have the in-house expertise or human resources in their web hosting company to do it for you. 

After all, if that the case, it might be an issue further down the line. 

The Important Features of Hosting Service Provider

7. Support for WordPress

Nearly, third out of all websites are built by using WordPress.

However, despite its popularity, not all of the web hosting has the setup or the in-house technical experience in supporting its unique and quirky requirements. 

If you are using WordPress, you need to ensure that your WordPress host offers all types of support, especially technical support. 

8. Capacity for long-term growth

Next, a good web host will have all the necessary resources in assisting and supporting your website company to grow. 

For example, you might start with a small website on shared hosting and who knows in the next few years, you would be an enterprise that will be needing a hybrid solution on dedicated server that combined with the public and private cloud hosting.

Not only that, you host can simply offer every type of hosting in helping the growth and the progress of your website company from small to large. 

Above all, your web host company not only should provide those services, they also should provide the ability for your website to move up as your website grow and expand. 

For example: 

Shared server » VPS » Cloud » Dedicated server

The Important Features of Hosting Service Provider

9. Scalability

Moreover, scalability is one of the most important aspects for many website business, especially for the one who is using the cloud hosting as it enables you to grow at the pace that suits to your business needs and you will be having extra resources over the short term to cover spikes in demand.  

Spikes in demand can happen unexpectedly and without proper additional resources on side, it can cause your system to offline. Offline system is a major NO for your website conversion

As can be seen, one of the best things about scalable resources is you pay them by using the concept of pay-as-you-go, which means you do not require to upgrade permanently to a larger package.

In other words, if you think that you website will be needing the capacity in handling periods of increased activity, you need to make sure that your web host will have the capability to provide scalable resources.

10. Easy to use control panels

Next, administering the back-end on your website or server can be challenging especially if your website interface is not user-friendly

Furthermore, among the most popular type of control panel are:

  • cPanel, if you are using the Linux based server
  • Plesk, if you are using a Windows server

Obviously, these control panels provide:

  • Single dashboard interface
  • Well-categorized features
  • Allow you to change the setting 
  • Allow you to manage updates and software installation

The Important Features of Hosting Service Provider

11. Great emails setting

Next, most of the web hosting comes with email included, yet you need more ability to send and receive. After all, a good host will scan email for malicious software and daily inspection that your email server has not been blacklisted. 

Not only that, it is really important for you to ensure that your provider enables the integration with services such as Outlook as it provides:

  • File sharing 
  • Mobile and webmail access
  • Adequate storage
  • Features such as tasks and calendars

– as it is really essential for today’s business

The Important Features of Hosting Service Provider

12. SSL certificates

Furthermore, if you sell online you have to make a secure transaction for your customers. 


You should encrypt data by using the SSL certificate, which most of the web host will provide it to you. 

If you don’t have an SSL certificate, Google will simply mark your site as ‘not secure’ and the payment gateways will not let you use their services in selling your product or services directly from your site. 

Most noteworthy, if you are selling products or services online, it is crucial for you to make sure your web host provides the SSL certificates. 

The Important Features of Hosting Service Provider

13. Compatibility

Next, if you need to change your web hosting service provider, you need to make sure that the software that you are using is compatible with the operating system and hardware used by the host. 

Nonetheless, as some hosts will provide the OS environments where you can use your own software, there would be an alternative solution the host can put in place. 

However, if the software is not compatible, it may need to be rewritten before you migrate and it is a time-consuming and expensive process.

Hence, it is really important to talk to your new web host prior taking out a contract. 

The Important Features of Hosting Service Provider

14. No vendor lock-in

The last thing on your mind when you are signing up to a new host is leaving them. Despite that, it is one of the most crucial things that people tend to overlook, as some of the hosts might make it very difficult for you to move out. 

For example, if the terms and conditions are restrictive or the environment that you are going to move into is unlikely an easy migrate system, then you could be locked-in by your vendor. 

To put it differently, it could lead to a major difficulties if you are ever need to migrate or move out again.

As a result, select the best hosting service provider that does not lock you in.

The Important Features of Hosting Service Provider

15. Affordable pricing

Last but not least, it is really important that the price of the best hosting service provider is affordable, and it is really important for you not to simply choose a web hosting due to its cheap pricing.

Certainly, it is really important in having a web hosting service that:

  • Secure
  • Provide you with resource
  • Reliable
  • Supportive
  • In having a successful business

To emphasize, the main focus should be the value for money, not the cheapness.


It is really important for you to consider about the present requirements on what will you be needing in the future when selecting for the perfect host or package for your website.

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